FREQUENTLY ASKED QUESTIONS

browse the topics below to find what you are looking for.

If there’s no answer for your questions, feels free to contact us in here,

and we will answer your question as soon as possible!

ABOUT MYO COFFEE

 

What is MYO Coffee?

MYO Coffee is great coffee delivered directly to your mailbox, and more. You can choose what coffees you get, and how often you get them through our customised coffee subscription.

How does it work specifically?

To customise and start your coffee subscription, take a few minutes to sign up for an account with us. You will be billed automatically for your regular coffee subscription, and you can change the settings any time through ‘My Account’.

That sounds great! When can I start signing up, and when can I expect my first bag of coffee?

You can already start signing up for a free account on our website. We expect to start coffee subscriptions in mid January. Do remember to opt in for our newsletter, so we can update you on the latest! We promise you only good stuff and no spam.

How can I cancel my subscription?

We’re sorry to see you go! If you’d be away for a short period of time and do not need coffee temporarily, you can get in touch with us to pause your coffee subscription convenietly. To stop receiving coffee altogether, click on the ‘Cancel Subscription’ button under ‘My Account’.

Can I get a refund?

XXX

ABOUT MYO COFFEE

 

What is MYO Coffee?

MYO Coffee is great coffee delivered directly to your mailbox, and more. You can choose what coffees you get, and how often you get them through our customised coffee subscription.

How does it work specifically?

To customise and start your coffee subscription, take a few minutes to sign up for an account with us. You will be billed automatically for your regular coffee subscription, and you can change the settings any time through ‘My Account’.

That sounds great! When can I start signing up, and when can I expect my first bag of coffee?

You can already start signing up for a free account on our website. We expect to start coffee subscriptions in mid January. Do remember to opt in for our newsletter, so we can update you on the latest! We promise you only good stuff and no spam.

How can I cancel my subscription?

We’re sorry to see you go! If you’d be away for a short period of time and do not need coffee temporarily, you can get in touch with us to pause your coffee subscription convenietly. To stop receiving coffee altogether, click on the ‘Cancel Subscription’ button under ‘My Account’.

Can I get a refund?

XXX

ABOUT THE COFFEE

 

What is the quality of coffee I will be receiving?

We only source for specialty grade coffees, which means they have a cupping score of 80 points and above. Specialty coffees must taste great first and foremost, and we also seek fully traceable coffee so that you can be fully aware of the coffee’s origin information and what goes into your cup.

What do you mean by freshly roasted? Is there an expiry date?

We will roast the coffee for the Christmas packages on 17 December 2018, to be packed and delivered the next day by courier on 18 December 2018. After a few days of rest, the coffee will taste awesome on Christmas Day. The roast date of every coffee will be printed on the bags and is good within 30 days from the roast date

Can we request the coffee to be ground?

We deliver coffee beans only so that the coffee can be ground just before it is brewed. Doing so will ensure that the coffee will taste its best. Coffee powder can deteriorate in quality very quickly in a matter of hours as the exposure to oxygen is increased, which means that they oxidase quickly and goes stale. If you do not have a coffee grinder, you can consider getting one from our store. A good coffee grinder is one of the best investments for any coffee lover!

How dark will the coffee be roasted?

We adopt a medium roast that will bring out the best of the coffee’s organic flavours. It is versatile and can be used for different brewing methods including espresso, filters and cold brew.

DELIVERY ARRANGEMENTS

 

What is the cutoff for placing an order for the Christmas packages?

We will accept orders until 16 Dec (Sun) 2359H.

How will the items be delivered?

We will have all orders delivered by courier in one of the 2 time slots chosen by you. Please ensure that there will be someone at the delivery address at the chosen timeslot to receive the package. There will be no 2nd attempt to deliver if no one is there to receive the package. In such a situation, the courier will call the contact number provided for instructions to leave the package at the delivery venue either at the door, with a neighbour, or with the security guards etc. If the courier cannot reach anyone on the contact number provided, he/she will leave the package at the door and take a photo. We will bear no responsibility for the security of the package if the package is not received and signed for by the intended recipient.

How can I change my choice of delivery timing?

Please contact us before 17 Dec to make arrangements. The most effective way to reach us is to send us a whatsapp message to 94828985.

Can I arrange to pick up the items personally?

The prices include free delivery by courier already, and that will be the only option available. Unfortunately we cannot accommodate self pick up of the items. Sorry about that!

PLACING AN ORDER

What payment options are available?

We accept online payment by credit/debit cards only.

Do I need to open an account with Myo Coffee to make an order?

We do require buyers to go through a fast and simple account opening process to gather some information required for us to fulfil the orders. Having an account will also allow you to log in to track your orders. Don’t worry, we will not send you unsolicited emails and you can opt out of our newsletter during the account opening process. Spam sucks, we hate it too.

Any hidden cost in the prices displayed?

Absolutely not! Prices shown is nett, and includes delivery. You will not get any rude surprises at checkout, we promise.